Refund policy

RETURN POLICY

Personalisation Errors
For any personalisation errors that are the fault of Bunny & Co. we will either replace or offer a full refund if replacement is not an option.

Please ensure all spelling and dates etc are correct. If the customer is at fault due to spelling errors, not checking proofs properly or selecting the wrong colour or font etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.

Customers will not be eligible for a refund or replacement of personalised or customised products:

• where errors occur from a typing error you may have made when placing your order;

• for defects that are the result of ordinary wear and tear over time or abnormal use;

• or if you have changed your mind

Please ensure spelling is checked before an order is completed.

Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable items.

To complete your return, we require a receipt or proof of purchase. 

For change of mind purchases that are not personalised, returns are accepted.  Customer is required to provide return shipping and no shipping costs related to the order are refundable.

Please do not send your purchase back to the manufacturer.

Your rights under the Australian Consumer law:

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure’".
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bunnyandco.com.au

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bunnyandco.com.au.

Faulty Returns

We want you to be satisfied with your purchase so if the products are faulty, wrongly described or different from a sample shown, we are so sorry! Please contact us within 48 hours of receipt of the item for a speedy resolution. Please note we do not offer replacements for natural wear and tear of a product.