Easter Orders Close TONIGHT! (AUS only - NZ now closed) ♥

Current personalised order production time: 2 business days ♥

Shipping & Returns

Home | Shipping & Returns

Shipping is from our Studio in Osborne Park, Western Australia. 

BUSINESS DAYS ARE MON-FRI.  Deliveries are currently Mon - Fri only for perth metro courier delivery.  Order collection is Mon-Fri Fri 9.30am - 3:00pm - (Saturdays collection available 9.30am-10.30am by appointment only)

Order Processing Times

All other orders: allow 2-3 business days following receipt of order for collection or the item to be shipped. This timeframe is subject to change during peak periods.

Perth Metro courier delivery - 1-2 business days

PRIORITY/SKIP THE QUEUE - there is an option to add Priority to your order.  If the order is placed before 11am Mon-Fri, the item will be completed and dispatched that day.  (orders placed after 11am or on the weekend/public holiday will be dispatched the next business day) 

 

Flat Rate Express Shipping with Australia Post

All packages shipping across AUS are sent via Express Post with Australia Post with a flat rate fee of $11.99 so you receive your gifts quickly ♥. The tracking number for your package will be provided to you via email. 

Please note, express shipping does note mean rush order - the usual 2-3 day order production time for all personalised items applies prior to express shipping - which is about 2-3 days shipping time to most areas.  If you would like a rush order, please select the PRIORITY/SKIP THE QUEUE option on the cart page.

Please refer to the Australia Post website for the most up to date shipping times. (Packages are shipped from Western Australia)

Domestic:  https://auspost.com.au/service-updates/domestic-delivery-times 

PERTH METRO DELIVERY

Perth Metro Deliveries are an in house courier service that provides courier delivery with standard processing times and also priority same-day delivery service (weekdays only) to the Perth metro area.  Same day service is available for orders that have selected the PRIORITY/SKIP THE QUEUE option on the cart page.

If the option for Courier Delivery doesn't appear as one of the options for you at checkout then it is not within the delivery zone - there is Aus Post shipping or instore collection options for you.

 

HOSPITAL DELIVERY

Please also note that once the gift has been delivered to the hospital reception, Bunny & Co. has no control over the internal processes at the hospital which governs how long the gift takes to reach your recipient so it may take a little while for it to make its way to their room.  Please ensure the recipient will be in hospital for the entire day of the expected delivery.  Re-delivery fees will apply if the patient has checked out when we make the delivery. Re-delivery can be made to their home address if it is in our delivery zone - if it is outside the zone you will need to arrange for collection from the Osborne Park studio or it can be shipped with Australia Post (fees apply).

Shipping Costs

Flat rate Express Shipping: $11.99 (Australia only)

Perth Metro Courier Delivery $16.99.  This includes about a 2 day order production time plus courier delivery Mon - Fri. (No deliveries on Sat, Sun or Public Holidays)

The re-delivery fee for Perth Metro and Hospital deliveries is $16.99 - please ensure the recipient will still be at the hospital for the full day that the gift is being delivered.

Pickup: Free collection available from Osborne Park. 

Overseas Shipping

We are currently only shipping to NZ.  We ship with Australia Post and shipping rates start from $12.99 AUD.  Overseas airmail includes tracking. Once posted they can take about 10 days to arrive

  • We are unable to guarantee specific delivery dates for gifts sent with Australia Post.
  • Incorrectly Addressed items returned to Bunny & Co. by Australia Post will incur a re-delivery fee to the correct address.

International: https://auspost.com.au/service-updates/international-delivery-times

For more information on shipping and returns please view our Shipping & Returns page


RETURN POLICY

Personalisation Errors
For any personalisation errors that are the fault of Bunny & Co. we will either replace or offer a full refund if replacement is not an option.

Please ensure all spelling and dates etc are correct. If the customer is at fault due to spelling errors, not checking proofs properly or selecting the wrong colour or font etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.

Faulty Returns

We want you to be satisfied with your purchase so if the products are faulty, wrongly described or different from a sample shown, we are so sorry! Please contact us within 48 hours of receipt of the item for a speedy resolution. Please note we do not offer replacements for natural wear and tear of a product.

Change of Mind Returns

Please contact us within 48 hours of receipt of the item to discuss change of mind returns for a speedy resolution. Returns are not accepted for change of mind purchases on personalised items and custom orders.

Photo proof will be required for all refunds, errors and damaged goods with 48 hrs of receiving item. 

Items must be in original sale condition (unwashed, or otherwise unused with original tags/labels attached). No refunds or returns will be provided for wear and tear of a product.

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

The returns shipping costs are to be paid by the customer for change of mind returns (non personalised items only). For returns on faulty items, the shipping will be paid by Bunny & Co. 

We are happy to work through any issues, so please contact us at info@bunnyandco.com.au for a speedy resolution.