Shipping & Returns
All items purchased on the Bunny & Co. website will be dispatched within 2 business days with the following exceptions:
- Personalised gifts - All personalised items will be sent out within 2-4 business days following receipt of order or if requested, following draft design approval.
Shipping is charged at a flat rate of $8.99 in Australia, $12.50 in NZ and in all other countries a flat rate of $25 applies. Free shipping is available on all orders over $100 in Australia & NZ only. Free shipping is available on all orders over $150 in the US.
All personalised items will be dispatched 2-4 Business Days following receipt of order, or if requested, following draft design approval. Please note that if Draft Design Approval is requested, orders are unable to commence until we have received the final ok that all details are correct before embroidery starts. Please make sure you check your emails/phone for the draft design which will be sent within 24-48 hours. If you have not received it by then please get in contact with us (make sure you also check your junk folders).
Gifts Sent with Australia Post
**Delivery delays are being experienced with Australia Post due to Covid-19. Items sent with Australia Post will take longer to arrive – we apologise for any inconvenience**
All Standard Shipping & Express Post packages are sent via Australia Post with tracking. The tracking number for your package will be provided to you via email.
Overseas airmail includes tracking. Once posted they can take 2-3 weeks to arrive, depending on location.
- We are unable to guarantee specific delivery dates for gifts sent with Australia Post.
- Incorrectly Addressed items returned to Bunny & Co. by Australia Post will incur a re-delivery fee to the correct address.
Great care is taken when preparing your gift for post and as such protective wrapping may be used to prevent breakages to glass items.
If no one is home to accept a Courier or Australia Post delivery, the parcel will be left in a safe place at the premises. Once the package has been delivered safely, no responsibility is taken by Bunny & Co. for items going missing.
For any personalisation errors that are the fault of Bunny & Co. we will either replace or offer a full refund if replacement is not an option.
If requested, design proofs will be emailed or texted out prior to final stitch out. If design proof is not requested please ensure all spelling and dates etc are correct. If the customer is at fault due to spelling errors, not checking proofs properly etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.
We want you to be satisfied with your purchase so if the products are faulty, wrongly described or different from a sample shown, we are so sorry! Please contact us within 48 hours of receipt of the item for a speedy resolution.
Change of Mind Returns
Please contact us within 48 hours of receipt of the item to discuss change of mind returns for a speedy resolution. Returns are not accepted for change of mind purchases on personalised items and custom orders.
Photo proof will be required for all refunds, errors and damaged goods with 48 hrs of receiving item.
Items must be in original sale condition (unwashed, or otherwise unused with original tags/labels attached). No refunds or returns will be provided for wear and tear of a product.
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
The returns shipping costs are to be paid by the customer for change of mind returns (non personalised items only). For returns on faulty items, the shipping will be paid by Bunny & Co.
We are happy to work through any issues, so please contact us at firstname.lastname@example.org for a speedy resolution.