Easter Orders Close TONIGHT! (AUS only - NZ now closed) ♥

Current personalised order production time: 2 business days ♥ (please note, Mon 27 is a public holiday in WA)

Shipping & Returns

Home | Shipping & Returns

Shipping is from our Studio in Osborne Park, Western Australia. 

BUSINESS DAYS ARE MON-FRI.  Deliveries are currently Mon - Fri only for Perth metro courier delivery.  Order collection is Mon, Wed, Thurs, Fri 9.30am - 2.30pm - (Saturdays collection available 9.30am-10.30am by appointment only)

Order Processing Times

SAME-DAY gift hampers- dispatched same or next day depending on time of day ordered (before 11am)

Perth Metro courier delivery (not 'same-day' gifts/gift hampers) - 3 business days

All other orders: allow 3-4 days following receipt of order for collection or the item to be shipped.

Flat Rate Shipping with Australia Post

All packages shipping across AUS are sent via Express Post with Australia Post with a flat rate fee of $11.99 so you receive your gifts quickly ♥. The tracking number for your package will be provided to you via email. 

Please note, express shipping does note mean rush order - the usual 3-5 day order production time for all personalised items applies prior to express shipping - which is about 2 days shipping time to most areas.

Please refer to the Australia Post website for the most up to date shipping times. (Packages are shipped from Western Australia)

Domestic:  https://auspost.com.au/service-updates/domestic-delivery-times 

PERTH METRO DELIVERY

Perth Metro Deliveries are an in house courier service that provides courier delivery with standard processing times (3 business days) and also priority same-day delivery service (weekdays only) to the Perth metro area, within a 12km radius of the Studio in Osborne Park.  Same day service is available for selected SAME-DAY gift hampers only (has the words SAME-DAY in the heading).

If the option for Courier Delivery doesn't appear as one of the options for you at checkout then it is not within the delivery zone. A 3-4 day order processing times apply and order will be shipped with Australia Post.

A full list of our delivery suburbs is available here

SAME-DAY Gift Hampers

Place your order by 11am for one of our select SAME-DAY gift hampers (available from the Same-Day Delivery section on the website) and your gift will be dispatched THAT DAY. Orders that are not located within available suburbs are shipped with Express Shipping with Australia Post. Please allow 2-3 business days shipping time following order dispatch.

Orders placed after 11am on Friday, or on Saturday and Sunday will be dispatched on the Monday. Please note, Australia Post does not operate on Saturdays and Sundays or Public Holidays.

SAME-DAY Hampers - PERTH METRO DELIVERY

Place your order by 11am for one of our select SAME-DAY gift hampers (available from the Same-Day Delivery section on the website) and your gift will be dispatched THAT DAY. Orders are delivered by our in-house courier. No guarantees can be made on delivery times.  Delivery will be made by 6pm (Perth Metro delivery).  Orders placed after 11am will be delivered the next business day (Mon-Fri)

Orders placed after 11am on Friday, or on Saturday and Sunday will be delivered on the Monday. Please note, we do not currently deliver on Saturdays and Sundays or Public Holidays.

HOSPITAL DELIVERY

Please also note that once the gift has been delivered to the hospital reception, Bunny & Co. has no control over the internal processes at the hospital which governs how long the gift takes to reach your recipient so it may take a little while for it to make its way to their room.  Please ensure the recipient will be in hospital for the entire day of the expected delivery.  Re-delivery fees will apply if the patient has checked out when we make the delivery. Re-delivery can be made to their home address if it is in our delivery zone - if it is outside the zone you will need to arrange for collection from the Osborne Park studio or it can be shipped with Australia Post (fees apply).

Shipping Costs

Flat rate Express Shipping: $11.99 (Australia only)

Perth Metro Courier Delivery within the 12kmm radius is $16.99.  This includes about a 3 day order production time plus courier delivery Mon - Fri. (No deliveries on Sat, Sun or Public Holidays)

Perth Metro 'Same-Day' gifts Delivery is $16.99 for gifts selected from the SAME-DAY hamper range only.

The re-delivery fee for Perth Metro and Hospital deliveries is $16.99 - please ensure the recipient will still be at the hospital for the full day that the gift is being delivered.

Pickup: Free collection available from Osborne Park. 

Overseas Shipping

We are currently only shipping to NZ.  We ship with Australia Post and shipping rates start from $12.99 AUD.  Overseas airmail includes tracking. Once posted they can take about 10 days to arrive

  • We are unable to guarantee specific delivery dates for gifts sent with Australia Post.
  • Incorrectly Addressed items returned to Bunny & Co. by Australia Post will incur a re-delivery fee to the correct address.

International: https://auspost.com.au/service-updates/international-delivery-times

For more information on shipping and returns please view our Shipping & Returns page.


RETURN POLICY

Personalisation Errors
For any personalisation errors that are the fault of Bunny & Co. we will either replace or offer a full refund if replacement is not an option.

Please ensure all spelling and dates etc are correct. If the customer is at fault due to spelling errors, not checking proofs properly or selecting the wrong colour or font etc then we will offer to fix at your cost. Refunds or returns will not be accepted in this instance.

Faulty Returns

We want you to be satisfied with your purchase so if the products are faulty, wrongly described or different from a sample shown, we are so sorry! Please contact us within 48 hours of receipt of the item for a speedy resolution. Please note we do not offer replacements for natural wear and tear of a product.

Change of Mind Returns

Please contact us within 48 hours of receipt of the item to discuss change of mind returns for a speedy resolution. Returns are not accepted for change of mind purchases on personalised items and custom orders.

Photo proof will be required for all refunds, errors and damaged goods with 48 hrs of receiving item. 

Items must be in original sale condition (unwashed, or otherwise unused with original tags/labels attached). No refunds or returns will be provided for wear and tear of a product.

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

The returns shipping costs are to be paid by the customer for change of mind returns (non personalised items only). For returns on faulty items, the shipping will be paid by Bunny & Co. 

We are happy to work through any issues, so please contact us at info@bunnyandco.com.au for a speedy resolution.