Shipping & Returns

Shipping is from our Studio in Osborne Park, Western Australia.  Business days are Mon - Fri.  No shipping or delivery occurs on weekends or Public Holidays to the Perth Metro area.  Saturday deliveries are available to 3 Hospitals in Subiaco and Nedlands only - (SJOGH Subiaco, PCH, and King Edward)

PERTH METRO AREA DELIVERY

Perth Metro Area Deliveries are a delivery service to the Perth metro area, including any personalised items.  The delivery zone for Perth Metro orders is 19km radius from the studio in Osborne Park. If the option for Perth Metro delivery doesn't appear as one of the options for you when you enter the postcode on the cart page then it is not within the delivery zone and the order will be shipped with Australia Post and usual processing times will apply.

PRIORITY NEXT DAY DELIVERY - Place your order by 6pm and your gift will be dispatched on the NEXT BUSINESS DAY. Orders are delivered by our in-house courier. No guarantees can be made on delivery times. Delivery will be made by 6pm the next business day (MON -FRI only).

Orders placed on Friday, Saturday and Sunday will be delivered on the Monday. No deliveries to the metro area are conducted on Saturday or Sundays or Public Holidays

NEXT-DAY HOSPITAL DELIVERY

We deliver 6 days a week to the below hospitals 

• St John Of God Hospital (SJOGH), Subiaco
• King Edward Memorial Hospital, Subiaco
• Perth Children's Hospital (PCH), Nedlands

Deliveries are Mon- Sat from 11am-6pm.  Orders placed on a Saturday or Sunday, will be delivered on Monday. No deliveries on Sundays or public holidays.

Order must be placed no later than midnight AWST for delivery the next day (Mon-Sat). Order will be delivered between 11am - 6pm.  The gift may take sometimes a few hours to make its way up to the ward - please ensure the recipient will still be in hospital for the full day of the gift delivery. Re-delivery fees will apply if we need to re-deliver out to their home address.

Orders placed on Saturday and Sunday will be delivered on Monday between 11am - 6pm (if the Monday is a Public Holiday - the gift will be delivered on the Tuesday - please ensure they will still be in hospital - re-delivery fees apply if we need to redeliver out to their home address.

Please also note that once the gift has been delivered to the hospital reception, Bunny & Co. has no control over the internal processes at the hospital which governs how long the gift takes to reach your recipient so it may take a little while for it to make its way to their room

PROCESSING TIMES

All personalised items will be sent out within 3-5 business days following receipt of order.  In peak periods this may increase. Advice will be provided prior to placing your order if this will be the case.

Priority Express Orders are sent out within 1-2 business days following receipt of order. 

Orders for non-personalised items will be shipped within 1-2 business days.

SHIPPING RATES & DELIVERY TIMES

Shipping is charged at a flat rate of $9.99 in Australia,  and in all other countries, shipping starts at $28, $13.99 (AUD) in NZ. Free shipping is available on all orders over $130(AUD) in Australia only. All other Countries, the normal shipping rates apply and is calculated depending on the item weight at checkout. 

Priority Express Orders $33.99 (AUS only).  This includes priority order production time (1 business day) and Australia Post Express Shipping time (generally about 2 business days).

Perth Metro Courier Delivery within the 19kmm radius is $15.99.  This includes about a 3 day order production time plus courier delivery Mon - Fri. (No deliveries on Sat, Sun or Public Holidays)

Perth Metro Next-Day Delivery is $35.99, and this This includes priority order processing (1 business day) and in-house courier delivery.

NEXT-DAY HOSPITAL DELIVERY for the above 3 hospitals is $20 and includes the Priority 1 business day production time plus free hospital delivery.

The re-delivery fee for Perth Metro and Hospital deliveries is $13.99 - please ensure the recipient will still be at the hospital for the full day that the gift is being delivered.

Priority Pick up from Osborne Park Studio is $20 and includes priority 1 business day production time - please see the studio open hours to ensure that the pickup days and times are suitable to you.

Gifts Sent with Australia Post

All Standard Shipping & Express Post packages are sent via Australia Post with tracking. The tracking number for your package will be provided to you via email.

Overseas airmail includes tracking. Once posted they can take 2-3 weeks to arrive, depending on location.  (Express Shipping can also still take 1-2 weeks)

• We are unable to guarantee specific delivery dates for gifts sent with Australia Post.
• Incorrectly Addressed items returned to Bunny & Co. by Australia Post will incur a re-delivery fee to the correct address.

Great care is taken when preparing your gift for post and as such protective wrapping may be used to prevent breakages to glass items.

If no one is home to accept a Courier or Australia Post delivery, the parcel will be left in a safe place at the premises. Once the package has been delivered safely, no responsibility is taken by Bunny & Co. for items going missing.

Please refer to the Australia Post website for the most up to date shipping times. (Packages are shipped from Western Australia)

Domestic:  https://auspost.com.au/service-updates/domestic-delivery-times 

International: https://auspost.com.au/service-updates/international-delivery-times